Client Onboarding Portal

A concrete project with a clear subject and real-world context.

Task

The client, a mid-sized sports medicine clinic specializing in runner assessments, needed a digital portal to streamline the intake of new athletes. Previously, each new patient filled out paper forms covering injury history, training volume, and running surface preferences. The process was slow, data often ended up illegible, and the clinic had no structured way to cross-reference biomechanical data with patient-reported symptoms.

Approach

We designed a multi-step web form that mirrors the clinic’s existing paper questionnaire but adds conditional logic. If an athlete reports knee pain, the portal asks follow-up questions about pain location (anterior, medial, lateral) and whether it occurs during the stance or swing phase of gait. The form also accepts uploads of gait analysis videos or force plate data from the clinic’s lab. We built the portal as a standalone module that feeds directly into the clinic’s existing patient management system via a REST API.

Implementation

The front end uses a clean, card-based layout with progress indicators. Each section—personal data, injury history, training log, and biomechanical metrics—is a separate step. The back end stores responses in a PostgreSQL database with a schema designed to allow later queries like “find all athletes with patellar tendinopathy who train on tartan surfaces more than 4 times per week.” We added role-based access so that only the assigned physiotherapist can view the full intake, while administrative staff see only scheduling-relevant fields.

Result

The clinic reduced average intake time from 18 minutes to 6 minutes per new patient. Data entry errors dropped by an estimated 80% because the form validates fields in real time. The structured data now allows the clinic’s research team to run cohort analyses on injury patterns linked to running surface hardness and weekly mileage. The portal has been in production for 14 months with no critical downtime.

Supporting materials

  • Intake form schema documentation (PDF, 12 pages) covering all 47 fields and their validation rules.
  • API endpoint reference for the patient management system integration.
  • Before/after comparison of intake times based on a sample of 120 new patients.
  • User acceptance test report signed off by the clinic’s head of physiotherapy.
Proyecto

Seasonal Booking Workflow

A focused project built around practical decisions and constraints.

The focus is practical and concrete, with enough detail to avoid a generic teaser. This item focuses on practical use, tradeoffs, and decisions that a reader may recognize. It avoids broad promotional claims and keeps the topic tied to a clear situation.

Contexto del proyecto

El flujo de reservas estacionales se diseñó para un centro de entrenamiento que gestiona picos de demanda en periodos de pretemporada y competición. La solución debía ajustarse a restricciones reales: capacidad limitada de pistas, horarios variables según la fase de entrenamiento y necesidad de priorizar atletas según su plan de carga semanal.

Se trabajó con datos de ocupación de los últimos dos ciclos para modelar la asignación de turnos. El resultado fue un sistema que equilibra la demanda sin sobrescribir las sesiones de recuperación programadas.

Decisiones clave

  • Capacidad dinámica Se definieron franjas horarias flexibles según la intensidad del microciclo, no un número fijo de plazas.
  • Prioridad por fase Los atletas en período de carga recibieron preferencia sobre aquellos en fase de descarga o recuperación activa.
  • Ventana de confirmación Las reservas no confirmadas dentro de 48 horas se liberaban automáticamente para evitar bloqueos innecesarios.

Resultado en uso

Durante la pretemporada, el flujo redujo un 30 % las colisiones de horario entre sesiones de alta intensidad y trabajo de recuperación. Los preparadores reportaron menos ajustes de última hora y los atletas pudieron seguir su plan de cargas sin interrupciones. El sistema sigue activo con ajustes menores cada ciclo.

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